![]() ![]() This omnichannel solution covers live chat for your website, incoming and outgoing calls, social media channels, email and SMS texting. This means you’ll also need to purchase a Zendesk product to use Zendesk Talk, but you’ll get one of the most comprehensive call center platforms you can find and it’s affordable for businesses of all sizes. ![]() Zendesk Talk is call center software based in Zendesk’s service platform. All ratings are determined solely by our editorial team. Our ratings took into consideration factors, such as transparent pricing, the depth and quality of available features, customer ratings and an analysis by our panel of experts. We reviewed multiple call center software providers using a detailed methodology to help you find the 10 best call center software options for small businesses. We use product data, strategic methodologies and expert insights to inform all of our content and guide you in making the best decisions for your business journey. The Forbes Advisor Small Business team is committed to bringing you unbiased rankings and information with full editorial independence. Why You Can Trust Forbes Advisor Small Business ![]() We selected these systems based on many factors, like key features, uptime, pricing and more. Here are the best call center software options available today. You can track average call lengths, review positive or negative customer interactions and see which agents are excelling or need more training. From omnichannel communications support and call routing to interactive voice response (IVR), analytics and more, call center software can help streamline your processes while providing valuable insights. ![]()
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